About this project
Integrated Public Service Hub (MPP)
Digitalizing government service accessibility through a unified multi-platform ecosystem.
Overview
Engineered a comprehensive digital solution to streamline public service delivery for local government. The project involved creating a citizen-facing mobile application and a robust administrative dashboard to manage complex service workflows, moving from manual paperwork to a transparent, digital-first approach.
Technical Highlights
- Multi-Platform Ecosystem: Developed a high-performance Android application using React Native and a web-based admin dashboard using Next.js.
- Dynamic Form Engine: Implemented dynamically generated forms that adapt based on the requirements of various government services.
- Real-time Engagement: Integrated push notification systems for service request status updates and approvals.
- Secure Infrastructure: Secured all data exchanges and user sessions using JWT (JSON Web Token) and cookie-based state storage.
- Granular Access Control: Designed an administrative system with three distinct user roles to ensure secure and organized service management.
Impact
- Digital Transformation: Successfully translated complex Figma designs into a functional interface, improving accessibility for non-technical users.
- Operational Efficiency: Streamlined the approval process and data exchange between citizens and government backend systems.